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Privacy Policy

Terra Verde, located in Central Portugal, is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in accordance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679).

1. Who We Are

Terra Verde is a private hospitality and retreat venue offering accommodation, workshops, and immersive experiences. If you have questions regarding this policy or your data, please contact us at: [Insert contact email].

2. What Data We Collect

We may collect and process the following types of personal data:

  • Identity Data: Name, title, date of birth, and gender.
  • Contact Data: Email address, telephone number, billing address.
  • Booking Data: Accommodation preferences, stay dates, dietary requirements.
  • Technical Data: IP address, browser type, time zone, and device identifiers (when visiting our website).
  • Communication Data: Your inquiries, feedback, and preferences.

3. How We Use Your Data

We process your data to:

  • Confirm and manage bookings.
  • Communicate about your stay, events, and services.
  • Customize our offerings to your preferences.
  • Send marketing communications (with your consent).
  • Comply with legal obligations (e.g., for taxation or safety).

4. Legal Basis for Processing

We rely on one or more of the following legal bases:

  • Your consent.
  • Fulfillment of a contract (e.g., booking your stay).
  • Compliance with legal obligations.
  • Our legitimate interest (e.g., business improvement and security).

5. Data Sharing

We do not sell your data. We may share it with:

  • Payment processors for secure transactions.
  • Service providers (e.g., IT or marketing support).
  • Legal authorities when required by law.

6. Data Storage and Security

Your data is stored securely using encrypted servers and is accessible only by authorized personnel. We retain your personal data only as long as necessary for the purposes stated above, or as required by law.

7. Your Rights

Under GDPR, you have the right to:

  • Access your personal data.
  • Correct inaccurate data.
  • Request erasure (“right to be forgotten”).
  • Restrict or object to processing.
  • Data portability (to transfer your data to another provider).
  • Withdraw consent at any time.

You can exercise these rights by contacting us at [Insert contact email].

8. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences via your browser settings.

9. International Transfers

If your data is transferred outside the EU, we ensure appropriate safeguards are in place to protect it, such as standard contractual clauses or adequate protection agreements.

10. Changes to This Policy

We may update this policy from time to time. Significant changes will be communicated via email or our website.