Skip to content

This policy page refers to the Themed Weeks only. As more product become available, the relevant policies will be added here.

THEMED WEEKS

This policy applies to all bookings made for Themed Weeks at Terra Verde.

🗓 Cancellations by the Participant

We understand that plans can change. If you need to cancel your participation in a Themed Week, please notify us in writing as soon as possible.

Refund Structure:

  • 45 days or more before the retreat start date:
    ✔ Full refund minus a €100 administrative fee
  • 30–44 days before the retreat start date:
    ✔ 50% refund of total amount paid
  • Less than 30 days before the start date:
    ❌ No refund available

However, you may transfer your booking to another person (subject to approval), at no additional charge.

⚠️ Cancellations by Terra Verde

If we must cancel a Themed Week (e.g. due to low enrollment, force majeure, or unforeseen events), you will receive:

  • A full refund of all payments made, or
  • The option to transfer your payment to a future Themed Week

We are not responsible for additional costs such as airfare, insurance, or travel arrangements.

✈️ Travel Insurance Recommendation

We highly recommend purchasing travel insurance that covers trip cancellation, delay, and medical emergencies. This protects both you and your investment in the event of unexpected changes.

📥 Non-Tangible Returns Policy

As Themed Weeks are service-based and delivered at a fixed location and date, returns are not applicable once the event has begun.

Thank you for understanding and supporting our efforts to maintain a thoughtful and sustainable retreat experience for all guests.

Need help?

Contact us at [email protected] for questions related to refunds and returns.